The Influence of Performance and Organizational Commitment on Employee Job Satisfaction at RSU Stella Maris Teluk Dalam in 2024

Abstract

As public service organizations, hospitals require good performance to improve the quality of
service that will be provided to customers and satisfy customers. This study aims to
determine the effect of performance and organizational commitment on employee job
satisfaction at RSU Stella Maris Teluk Dalam. This type of research is quantitative in the
form of an analytical survey with a cross-sectional approach. The sample of this study was
100 employees who work at the Stella Maris Bintang Laut Teluk Dalam General Hospital.
The data were analyzed bivariate with the Spearman correlation test and multivariate with
multiple linear regression tests. The results showed an effect of performance based on
internal service quality, workload quantity, time, cost, supervision, and employee
relationships (all value 0.000). In terms of organizational commitment, based on affective,
normative, and ongoing commitment (all p-value 0.000) on employee job satisfaction.
Multivariate analysis showed significant effects of time (p-value 0.004), supervision (p-value
0.029), and continuance commitment (p-value 0.000) on employee job satisfaction, with
continuance commitment emerging as the strongest predictor. The conclusion is that
performance and organizational commitment influence employee satisfaction, where the
most influential variable is organizational commitment based on continuance commitment.