Analysis of Factors Influencing the Incidence of Anemia in Pregnant Women at the Maternal and Child Health (Kia) Polyclinic, Pasar Masurai Community Health Center, Lembah Masurai District, Merangan Re

Abstract

Quality service has an impact on the performance of health workers such as pregnant women
who undergo examinations, for example, maternal and baby health services which are the
performance of midwives. This study aims to analyze the quality of service on the level of
satisfaction of pregnant women at the maternal and child health (KIA) clinic, Pasar Masurai
Health Center, Lembah Masurai District, Merangin Regency. This type of research is cross
sectional. The sample in this study was the number of patient visits, namely 100 respondents.
Data were analyzed using Chi-Squere and Logistic Regression. The results of the research
show that there is a significant relationship between tangible (physical evidence), reliability
(reliability), responsiveness (responsiveness), assurance (guarantee), empathy (empathy)
with the satisfaction of pregnant women at the maternal and child health polyclinic (KIA)
Pasar Masurai Community Health Center Lembah Masurai District, Merangin Regency.
After carrying out multiple logistic tests from 3 models, it was found that the most dominant
factor influencing patient satisfaction was the tangible variable (physical evidence) with a p
value of 0.000, the reliability variable with a p-value of 0.001, and the empathy variable with
p -value 0.000.