The Influence of Performance and Organizational Commitment on Employee Job Satisfaction at Stella Maris Teluk Dalam Hospital

Abstract

As public service organizations, hospitals require good performance to improve the quality of service that will be provided to customers and satisfy customers. This study aims to determine the effect of performance and organizational commitment on employee job satisfaction at RSU Stella Maris Teluk Dalam. This type of research is quantitative in the form of an analytical survey with a cross-sectional approach. The sample of this study was 100 employees who work at the Stella Maris Bintang Laut Teluk Dalam General Hospital. The data were analyzed bivariate with the Spearman correlation test and multivariate with multiple linear regression tests. The results showed an effect of performance based on internal service quality, workload quantity, time, cost, supervision, and employee relationships (all value 0.000). In terms of organizational commitment, based on affective, normative, and ongoing commitment (all p-value 0.000) on employee job satisfaction. Multivariate analysis showed significant effects of time (p-value 0.004), supervision (p-value 0.029), and continuance commitment (p-value 0.000) on employee job satisfaction, with continuance commitment emerging as the strongest predictor. The conclusion is that performance and organizational commitment influence employee satisfaction, where the most influential variable is organizational commitment based on continuance commitment.