DESAIN FRONT END APLIKASI E-LAUNDRY SEPATU FINDME SHOES AND CARE DENGAN METODE USER CENTERED DESIGN
Abstract
Aplikasi e-laundry adalah inovasi layanan berbasis teknologi yang memungkinkan pelanggan memesan jasa laundry secara daring. Penelitian ini bertujuan merancang antarmuka pengguna (UI) dan pengalaman pengguna (UX) yang optimal pada aplikasi FindMe Shoes and Care menggunakan pendekatan User Centered Design (UCD). Metode UCD menempatkan pengguna sebagai pusat proses perancangan, dimulai dari analisis kebutuhan, perancangan prototipe dengan Figma, hingga pengembangan antarmuka menggunakan Flutter. Evaluasi dilakukan dengan metode System Usability Scale (SUS) terhadap 15 responden untuk menilai tingkat kegunaan aplikasi. Hasil pengujian menunjukkan skor SUS rata-rata sebesar 80,2 yang dikategorikan dalam tingkat "baik". Temuan ini menunjukkan bahwa pendekatan UCD efektif dalam membangun aplikasi yang responsif terhadap kebutuhan pengguna. Studi ini memberikan kontribusi dalam pengembangan aplikasi e-service berbasis mobile dengan pengalaman pengguna yang optimal, khususnya dalam layanan laundry sepatu.Published
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