THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN MEDIATING THE EFFECT OF KNOWLEDGE MANAGEMENT AND PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE AT SMKN 1 MEDAN

Abstract

In an era of globalization and increasingly competitive work environment, organizations are
required to improve the quality of their human resources to achieve optimal performance. High
performing employees not only directly contribute to achieving organizational goals but also play
a role in creating a productive and harmonious work environment. One factor suspected of
influencing employee performance is Knowledge Management (KM), namely the process of
managing knowledge within an organization that includes the creation, storage, distribution, and
effective application of knowledge. With good KM implementation, employees can utilize
available information and knowledge to improve work efficiency, make informed decisions, and
enhance creativity and innovation.
Furthermore, Perceived Organizational Support (POS), or employee perceptions of organizational
support, is also a crucial factor in improving performance. POS reflects the extent to which
employees feel valued, cared for, and supported by the organization. Employees who perceive
organizational support tend to be highly loyal, more motivated, and more willing to contribute to
achieving organizational goals. Previous research has shown that POS can increase employee job
satisfaction, commitment, and positive behaviors that contribute to performance.
Furthermore, Organizational Citizenship Behavior (OCB) can act as an intervening variable in the
relationship between KM and POS on performance. OCB reflects voluntary employee behavior
that is not directly regulated by the formal system, but helps the smooth functioning of the
organization, such as helping coworkers, showing initiative, and voluntarily complying with
regulations. Employees with high OCB tend to show better performance because they not only
focus on formal tasks but also support the creation of a positive and productive work environment.
SMKN 1 Medan as an educational institution that has a strategic role in producing competent
human resources also faces challenges in improving employee performance. Therefore, it is
important to examine how Knowledge Management and Perceived Organizational Support can
influence employee performance through Organizational Citizenship Behavior as an intervening
variable. This study is expected to provide a more comprehensive understanding of the factors that
influence employee performance and become a reference for school management in designing
effective human resource management strategies.
Keywords: Kinerja, Knowledge Management, Organizational Citizenship Behavior, dan
Perceived Organizational Support.