ANALYSIS OF THE EFFECT OF SBAR COMMUNICATION ON IMPROVING PATIENT SAFETY AT MITRA SEJATI HOSPITAL MEDAN IN 2025

Abstract

Patient safety is a paramount priority in healthcare, where effective communication among health professionals is a crucial factor. Structured communication systems like SBAR (Situation-Background-Assessment-Recommendation) have proven to be vital in optimizing clinical communication effectiveness, which directly impacts the enhancement of patient safety. This quantitative study was designed to evaluate the influence of SBAR communication training on improving patient safety in the Mitra Sejati Hospital Medan. Utilizing a quasi-experimental (one-group pre-test post-test) design, with a sample size of 52 medical personnel (nurses and midwives). Pre-test and post-test data collection was carried out through direct observation with a questionnaire instrument, with a comprehensive SBAR communication technique training intervention given before the post-test. Statistical analysis using a paired sample t-test revealed a significant increase in the average communication score of medical personnel (2.52; p<0.001) post-intervention. The findings of this study conclusively demonstrate that SBAR communication training is effective in improving communication skills among medical personnel, which in turn is expected to directly contribute to a reduction in communication errors and an overall enhancement of patient safety. Based on these findings, it is recommended that SBAR implementation be adopted as a continuous communication standard in hospital clinical practice.