Pengaruh kepuasan pasien terhadap minat kunjungan ulang di ruang rawat inap

Abstract

Quality hospital services can increase patient satisfaction and encourage patients to visit again. Until October 2019 patient satisfaction data at Medan Pirngadi Hospital only reached 50%. This study aims to look at the effect of patient satisfaction on the interest of revisiting patients in the inpatient room at RS Pirngadi Hospital, Medan. This research uses quantitative research with cross sectional study design. The location of this study was conducted at RSUD DR Pirngadi, Medan City. When the study took place from January to February 2020. The study population was all inpatients, 2,921 people. The technique used is cluster random sampling. Data were analyzed using Chi Square test and logistic regression. Based on the results of the study note that there is an influence of service privileges, suitability of service, service status, service aesthetics of the interests of patient visits. The most influential variables are aesthetic variables. Based on the results of the study, it is expected that health workers improve the quality of services in the inpatient room at Dr. Pirngadi General Hospital Medan by increasing competence by conducting regional and national seminars. In addition, by increasing good aesthetics by doing services quickly and precisely, responding to complaints quickly, increasing the reliability of health workers.