BU’ULOLO, Christian Siuwandy; EDLIN, Edlin; SUYONO, Tan; GIRSANG, Ermi. Pengaruh daya tanggap dan kehandalan terhadap kepuasan pasien umum rawat jalan di RSU Royal Prima Medan. Jurnal Prima Medika Sains, [S. l.], v. 1, n. 1, p. 18–22, 2019. Disponível em: https://jurnal.unprimdn.ac.id/index.php/jpms/article/view/734. Acesso em: 26 nov. 2025.