The Influence Of Job Placement And Self-Efficacy On Employee Performance Through Job Satisfaction As An Intervening Variable At The Personnel And Human Resources Development Agency In Karo Regency

Abstract

This study investigates the effect of Organizational Culture and Self-Esteem on employee
performance, with Organizational Citizenship Behavior (OCB) serving as an intervening
variable, at the Personnel and Human Resources Development Agency of Karo Regency. The
research population consisted of 33 permanent employees, and due to the small size, the entire
population was used as the sample through a saturated sampling technique. Data were collected
using primary data in the form of questionnaires and secondary data obtained through
documentation. The analysis employed quantitative methods using SPSS version 25, including
the t-test, Sobel test, and path analysis. The findings reveal several important relationships. First,
Organizational Culture has a positive and significant effect on OCB, indicating that supportive
workplace values encourage employees to engage in extra-role behaviors. Second, Self-Esteem
also shows a positive and significant effect on OCB, suggesting that individuals with higher self
confidence are more likely to contribute beyond formal job requirements. Third, both
Organizational Culture and Self-Esteem directly and positively influence employee performance,
underscoring their role in shaping work outcomes. Fourth, OCB itself has a positive and
significant effect on performance, confirming its importance as a determinant of employee
effectiveness. Furthermore, the study demonstrates that OCB mediates the relationship between
Organizational Culture and performance, as well as between Self-Esteem and performance,
highlighting its role as a key intervening variable. Overall, the results emphasize that cultivating
a strong organizational culture and enhancing employees’ self-esteem can foster higher levels of
OCB, which in turn improves performance.
Keywords: Organizational Citizenship Behavior, Organizational Culture, Performance, and
Self-Esteem.