The Effect of Work Flexibility, Incentives, and Work Safety on the Performance of Driver-Partners on the Go-Jek Application in Medan City

Abstract

P.T Go-Jek Indonesia is a technology company with a social mission that aims to improve the welfare of
workers in various informal sectors in Indonesia. Go-Jek's activities are based on three core values: speed,
innovation, and social impact. Go-Jek has now grown into a leading on-demand mobile platform and
application that provides various comprehensive services ranging from transportation, logistics, payment,
food delivery services, and various other on-demand services. The purpose of this research is to identify
and analyze the influence of work flexibility, incentives, and work safety on the performance of driver
partners on the Go-Jek application in Medan City. The population in this study consists of all active Gojek
drivers in Medan City, totaling 95 driver partners in Medan City. The sample used was 48 samples. The
approach uses a quantitative approach, descriptive research method, causal research nature, and multiple
linear regression analysis method. The results of this research show that partially work flexibility has no
positive and insignificant effect on driver partner performance. Incentives have a positive and significant
effect on driver partner performance. Work safety has a positive and significant effect on driver partner
performance. The R Square value is 40.8% while the remaining 58.2% is explained by independent
variables not studied such as work discipline. Work flexibility, incentives, and work safety together have a
positive and significant effect on driver partner performance.
Keywords : Work Flexibility, Incentives, Work Safety, And Partner Performance