THE EFFECT OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS AN INTERVENING VARIABLE AT SMKN 1 AIR JOMAN

Abstract

This research is designed to explore how job satisfaction and organizational commitment affect
employee performance, with Organizational Citizenship Behavior serving as an intervening factor
at SMKN 1 Air Joman. Both job satisfaction and organizational commitment are recognized as
critical determinants that can directly influence employee performance or indirectly enhance it
through the promotion of OCB. The study employs a quantitative research approach, collecting
data through structured questionnaires administered to the staff of SMKN 1 Air Joman. Analysis
of the data demonstrates that both job satisfaction and organizational commitment exert a positive
and statistically significant impact on employee performance. Moreover, these factors also
positively affect performance indirectly by fostering OCB, suggesting that employees who are
satisfied with their jobs and feel a strong sense of commitment toward their organization are more
likely to engage in discretionary behaviors that go beyond their formal responsibilities. Such
behaviors include helping colleagues, voluntarily supporting organizational initiatives, and
contributing to a cooperative work environment, all of which ultimately enhance overall
performance. The findings highlight the importance for school management to focus on strategies
that improve employee satisfaction and strengthen commitment, as doing so not only boosts direct
performance outcomes but also cultivates OCB, which further reinforces high performance levels.
Therefore, proactive attention to these organizational and psychological factors is essential for
optimizing employee productivity and ensuring the smooth functioning of the school. By fostering
a supportive and engaging work environment, SMKN 1 Air Joman can maximize the potential and
effectiveness of its workforce.
Keywords: Job Satisfaction, Performance, Organizational Commitment, and Organizational
Citizenship Behavior.