Rahman, G. V., Ginting, C. N. and Nasution, S. W. (2026) “Service time and waiting time as predictors of patient satisfaction at Sozo Dental Clinic, Medan”, Buletin Kedokteran & Kesehatan Prima, 5(2), pp. 171–175. doi: 10.34012/bkkp.v5i2.8469.