https://jurnal.unprimdn.ac.id/index.php/JUSIKOM <p>Jurnal Sistem Informasi dan Ilmu Komputer Prima (JUSIKOM PRIMA) is published by the Information Systems study program, Faculty of Technology and Computer Science, University of Prima Indonesia (UNPRI) Medan as a medium for publishing scientific papers for researchers. The scientific works produced are in the form of qualitative and quantitative research results, information system design, analysis and application program design. This journal is published twice a year, in <strong>February</strong> and <strong>August</strong>.</p> <p>The Jurnal JUSIKOM already has<br />E - ISSN: <a title="E-ISSN" href="https://issn.brin.go.id/terbit/detail/1493265251" target="_blank" rel="noopener">2580-2879</a></p> <div class="style1" align="justify">The submitted paper will be reviewed by reviewers. Review process employs <strong>Double-Blind Peer Review.</strong>In this system authors do not know who the reviewer is, and the reviewers do not know whose work they are evaluating.</div> <div class="style1" align="justify">Before submission, please <strong>make sure that your paper </strong>is prepared using the journal <strong><a href="http://jurnal.unprimdn.ac.id/index.php/JUSIKOM/libraryFiles/downloadPublic/3" target="_blank" rel="noopener">Paper Template</a>. </strong></div> <div class="style1" align="justify"><strong><br />Online Submissions </strong></div> <div class="style1" align="justify">Already have a Username/Password for Jurnal Jusikom? <strong><a href="http://jurnal.unprimdn.ac.id/index.php/JUSIKOM/login" target="_blank" rel="noopener">GO TO LOGIN</a>. </strong></div> <div class="style1" align="justify">Need a username/password? <strong><a href="http://jurnal.unprimdn.ac.id/index.php/JUSIKOM/user/register?source=">GO TO REGISTRATION</a>. <br />Registration and login are required to submit items online and to check the status of current submissions. <br /></strong></div> <p> </p> Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia en-US Jurnal Sistem Informasi dan Ilmu Komputer 2580-2879 <p>Authors who publish their manuscripts through the Journal of Information Systems and Computer Science agree to the following:</p> <ul> <li>Copyright to the manuscripts of scientific papers in this Journal is held by the author.</li> <li>The author surrenders the rights when first publishing the manuscript of his scientific work and simultaneously the author grants permission / license by referring to the <strong>Creative Commons Attribution-ShareAlike 4.0 International License</strong> to other parties to distribute his scientific work while still giving credit to the author and the Journal of Information Systems and Computer Science as the first publication medium for the work.</li> <li>Matters relating to the non-exclusivity of the distribution of the Journal that publishes the author's scientific work can be agreed separately (for example: requests to place the work in the library of an institution or publish it as a book) with the author as one of the parties to the agreement and with credit to sJournal of Information Systems and Computer Science as the first publication medium for the work in question.</li> <li>Authors can and are expected to publish their work online (e.g. in a Repository or on their Organization's/Institution's website) before and during the manuscript submission process, as such efforts can increase citation exchange earlier and with a wider scope.</li> </ul> https://jurnal.unprimdn.ac.id/index.php/JUSIKOM/article/view/6508 <p>Patient satisfaction is an important indicator for assessing the quality of healthcare services, especially for hospitals serving BPJS patients. By understanding the level of patient satisfaction, hospitals can identify what is performing well and what needs improvement in their services. The objective of this study is to compare two methods, namely the Customer Satisfaction Index (CSI) and Service Quality (Servqual), in measuring BPJS patient satisfaction at Royal Prima Hospital. The CSI method quantitatively measures overall patient satisfaction, while the Servqual method evaluates satisfaction based on four service quality dimensions. This research was conducted through questionnaires distributed to 300 BPJS patients who had received medical services at Royal Prima Hospital. The research findings indicate that the Servqual method produced an average satisfaction score of 2.74, while the CSI method achieved a satisfaction score of 0.69, which falls into the "Good" or "Satisfied" category. These findings demonstrate that both methods complement each other, providing a more effective and comprehensive understanding of patient satisfaction.</p> Ria Putri Zevanya Christine Ester Novita Sari Rafael Crisman MPH Muhammad Rusdi Batubara Donni Nasution Copyright (c) 2025 Ria Putri Zevanya, Christine Ester Novita Sari , Rafael Crisman MPH, Muhammad Rusdi Batubara, Donni Nasution https://creativecommons.org/licenses/by-sa/4.0 2025-02-21 2025-02-21 8 2