ANALYSIS OF STUDENT SATISFACTION WITH STUDENT MANAGEMENT SERVICES IN THE INFORMATION SYSTEMS STUDY PROGRAM AT PRIMA INDONESIA UNIVERSITY USING THE SERVICE QUALITY (SERVQUAL) METHOD

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Published Mar 24, 2023
https://doi.org/10.34012/jurnalsisteminformasidanilmukomputer.v6i2.3446
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Vol. 6 No. 2 (2023): JURNAL SISTEM INFROMASI DAN ILMU KOMPUTER PRIMA (JUSIKOMP)

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Malvin Luckianto Wijaya
Program Studi Sistem Informasi, Fakultas Teknologi dan Ilmu Komputer, Universitas Prima Indonesia
Daniel Ryan Hamonangan Sitompul
a:1:{s:5:"en_US";s:89:"Prodi Sistem Informasi, Fakultas Teknologi dan Ilmu Komputer, Universitas Prima Indonesia";}
Stiven Hamonangan Sinurat
Program Studi Sistem Informasi, Fakultas Teknologi dan Ilmu Komputer, Universitas Prima Indonesia
Julfikar Rahmad
Program Studi Sistem Informasi, Fakultas Teknologi dan Ilmu Komputer, Universitas Prima Indonesia
Mohammad Irfan Fahmi
Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Prima Indonesia
Evta Indra
Program Studi Sistem Informasi, Fakultas Teknologi dan Ilmu Komputer, Universitas Prima Indonesia

Abstract

The purpose of this research is to analyze the level of student satisfaction with student management services in the Information Systems Study Program at Prima Indonesia University. The method used in this study is the Service Quality method to measure the level of student satisfaction. The results of the research show that the level of student satisfaction with student management services is 4.28 and the Servqual method has good quality in measuring student satisfaction.

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How to Cite
Wijaya, M. L., Sitompul, D. R. H., Sinurat, S. H., Rahmad, J., Fahmi, M. I., & Indra, E. (2023). ANALYSIS OF STUDENT SATISFACTION WITH STUDENT MANAGEMENT SERVICES IN THE INFORMATION SYSTEMS STUDY PROGRAM AT PRIMA INDONESIA UNIVERSITY USING THE SERVICE QUALITY (SERVQUAL) METHOD. Jurnal Sistem Informasi Dan Ilmu Komputer, 6(2), 73–79. https://doi.org/10.34012/jurnalsisteminformasidanilmukomputer.v6i2.3446

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