Implementation of pharmacy service standards clinical pharmacy services based on Pmk no. 74 year 2016 (study on the indonesian pharmacists association kerinci branch)

Abstract

This study aims to evaluate the extent to which pharmaceutical service standards have been implemented within clinical pharmacy services, particularly within the Indonesian Pharmacists Association Kerinci Branch. The method employed is observational with a cross-sectional design, classified under quantitative descriptive research. Respondents involved in this study are members of the Indonesian Pharmacists Association Kerinci Branch who hold active Pharmacist Practice Licenses (SIPA) and Pharmacist Registration Certificates (STRA) and are willing to participate as respondents in this research.

From the research findings, it was found that Assessment and Prescription Service, Pharmaceutical Information and Orientation, Counseling, Medication Error Surveillance and Overdue Drug Surveillance, and Evaluation of Pharmacotherapy Outcomes met the criteria of "good" with percentages of Assessment and Prescription Service (76.74 %), Pharmaceutical Information and Orientation (75.52%), Counseling (80.65%), Medication Error Surveillance and Overdue Drug Surveillance (81.64%), and Evaluation of Pharmacotherapy Outcomes (89.80%). Meanwhile, the evaluation for Visitation reached a "sufficient" criterion with a percentage of 60.82%. Overall the research results indicate a good level of service (77.61%). Based on the research findings, it is concluded that the implementation of pharmaceutical service standards in the Indonesian Pharmacists Association Kerinci Branch within the realm of clinical pharmacy services has been satisfactory, by the provisions stipulated in Minister of Health Regulation No. 74 of 2016, with a compliance rate of 77.61%. It is recommended for pharmacists to enhance the implementation of pharmaceutical service standards, and to add a description column to the questionnaire to gain a deeper understanding of pharmacy service evaluation.